Privacy policy

Privacy Policy

Last updated: July 15, 2026

This Privacy Policy explains how MatTrap, operated by [LEGAL BUSINESS NAME], collects, uses, and shares your personal information when you visit, use, or make a purchase from mattrap.co.

For questions or privacy requests, contact:

support@mattrap.co

Personal information we collect

Depending on how you interact with our store, we may collect:

Information you provide

  • Name
  • Billing and shipping address
  • Email address
  • Telephone number
  • Order and transaction information
  • Customer-support messages
  • Product reviews or feedback
  • Account information, if accounts are available

Information collected automatically

When you use our website, we and our service providers may automatically collect:

  • IP address
  • Browser and device information
  • Cookie identifiers
  • Website activity
  • Pages and products viewed
  • Referral source
  • Shopping-cart activity
  • Advertising and conversion information

Information from third parties

We may receive information from companies that help operate our business, including:

  • Shopify
  • Payment processors
  • Shipping and fulfillment partners
  • Analytics providers
  • Advertising platforms
  • Customer-service and review applications

How we use personal information

We may use personal information to:

  • Process and fulfill orders
  • Collect and process payments
  • Deliver products and provide tracking
  • Provide customer support
  • Handle returns, refunds, and disputes
  • Detect fraud and protect our store
  • Improve our website, products, and advertising
  • Send service-related communications
  • Send marketing communications when permitted
  • Comply with legal obligations
  • Enforce our policies and Terms of Service

Cookies and similar technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning
  • Remember preferences and cart activity
  • Measure website performance
  • Understand customer activity
  • Provide analytics
  • Deliver and measure advertising

You may control certain cookies through your browser or the privacy controls displayed on our website. Disabling some cookies may affect website functionality.

How we share personal information

We may share personal information with service providers that perform services for us, including:

  • Shopify
  • Payment processors
  • Fulfillment and shipping providers
  • Advertising and analytics partners
  • Email and marketing providers
  • Customer-support providers
  • Fraud-prevention services
  • Professional advisers
  • Government authorities when legally required

We may also disclose information during a merger, sale, financing, restructuring, or transfer of all or part of our business.

Targeted advertising

We may use advertising partners, including social-media platforms, to measure campaigns and show advertisements based on website activity.

Depending on where you live, this activity may be considered selling, sharing, or targeted advertising under applicable privacy laws.

You may submit an opt-out request by contacting support@mattrap.co or by using any privacy-preference link made available on our website.

Where legally required, we will process recognized browser-based opt-out preference signals.

Your privacy rights

Depending on your location, you may have the right to:

  • Request access to personal information
  • Request correction of inaccurate information
  • Request deletion of personal information
  • Request a portable copy of your information
  • Opt out of certain sales, sharing, or targeted advertising
  • Withdraw consent where processing is based on consent
  • Appeal a decision concerning a privacy request
  • Receive equal service without discrimination for exercising privacy rights

California law can provide eligible residents rights concerning access, correction, deletion, and opting out of certain data sharing or sales.

To submit a request, email support@mattrap.co with the subject line:

Privacy Request

We may need to verify your identity before completing a request.

Data retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services
  • Maintain business and transaction records
  • Resolve disputes
  • Prevent fraud
  • Meet tax, accounting, and legal obligations

Retention periods vary depending on the type of information and why it was collected.

Data security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children’s privacy

Our website and products are not intended for children under 13. We do not knowingly collect personal information directly from children under 13.

Contact us if you believe a child has provided personal information to us.

International users

Your information may be processed in countries outside the country where you live. Those countries may have different data-protection laws.

Where required, we use appropriate safeguards for international transfers.

Third-party links

Our website may link to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to this policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last updated” date.

Contact

MatTrap
Operated by: [LEGAL BUSINESS NAME]
Email: support@mattrap.co
Address: [BUSINESS MAILING ADDRESS]